International Shipping Policy
Shipping Destinations
We are pleased to offer international shipping to the following countries: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.
Shipping Methods
We use UPS Standard Shipping for all international orders. Delivery times vary by location, typically ranging between 6-12 business days.
Shipping Costs
Shipping costs are calculated based on the destination. Exact shipping fees will be provided at checkout.
Customs and Duties
Customers are responsible for any customs fees, duties, and taxes imposed by their respective countries. Please be aware that you may need to coordinate with your local post office to pay these fees before your shipment is released. If customs fees, duties, or taxes are not paid and the order is abandoned, KanuGoods will not issue a refund for the abandoned order, including shipping charges and fees.
Order Tracking
Once your order has been shipped, you will receive tracking information via email. This allows you to monitor the status and location of your shipment until it arrives.
Returns and Exchanges
We do not accept returns or exchanges for international orders. Please ensure you review your order carefully before confirming your purchase.
Contact Information
For any questions regarding international shipping, please contact us at: help@kanugoods.com